Designing High Performance Organizations
Case examples:
- Enron
- Southwest Airlines
- Starbucks
Topics
The Organizational Systems Design (OSD) Model
- Mission and purpose
- An organization's external environment
- Oganizational culture
- Desired outcomes
- Guiding principles and values
- Strategy to influence the external environment
- Goals & objectives
- Technical and work systems
- Organzational structure
- Decision-making and information systems
- People systems
- Reward & Recognition
- Renewal and organizational learning
Articles & Books
Smartest Guys in the Room: The Amazing Rise and Scandalous Fall of Enron by Bethany McLean and Peter Elkind
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