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Day 4: Organizational Systems Design

  
  

Topics
Some case examples:

  • Enron

  • Southwest Airlines

  • Furman University

  • Starbucks

Organizations as open systems
The Organizational Systems Design (OSD) Model

  • Mission and purpose

  • An organization's external environment

  • Oganizational culture

  • Desired outcomes

  • Guiding principles and values

  • Strategy to influence the external environment

  • Goals & objectives

  • Technical and work systems

  • Organzational structure

  • Decision-making and information systems

  • People systems

  • Reward & Recognition

  • Renewal and organizational learning

Articles & Books
Smartest Guys in the Room: The Amazing Rise and Scandalous Fall of Enron by Bethany McLean and Peter Elkind

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